About Meracus Hotels and Travel
It has been several years since Le Jardin’s 1st hotel opened in Hanoi. Times change, but our dedication to perfecting the travel experience never will. Our highly personalized service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best.
As the company has grown from a single hotel in 2019 to the 2nd one in Hanoi, our deeply instilled culture, personified by our employees, continues to strengthen. Over more than 4 years, our people have built an unrivaled depth of reliability, trust and connection with our guests.
Service Culture and Mission Statement
Since the first days, Le Jardin Hotel set out to create a mission statement that would guide the actions of everyone in the organization. Our goals, beliefs and principles are the foundation of the work we do every day.
Much admired, and not easily replicated, the Le Jardin Hotel culture is firmly grounded in our people – in who we are, what we believe and how we behave.
We have chosen to specialize in the hospitality industry by offering experiences of exceptional quality. Our objective is to be recognized as the finest hotel wherever we locate. We create properties of enduring value using artistic design and superior finishes and support them with a deeply instilled ethic of personal service. Doing so allows Je Jardin Hotel to satisfy our customers’ needs and tastes and maintain our position as an excellent service hospitality company.
Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.